Assess existing systems first
Systems installed by others may be suitable for continued support. Condition, manufacturer, model, access and available documentation must first be checked. Not every older system can sensibly be expanded. We assess the installation before promising a takeover or particular replacement parts.
Agree a transparent maintenance scope
Written maintenance agreements cover the agreed regular system checks. Repairs and replacement parts are charged separately unless covered by statutory defect rights or a manufacturer warranty. Costs we must legally bear for remedying defects are not charged additionally. Travel, removal or reinstallation may also involve costs, which are discussed before work starts. Maintenance does not create an additional Kondul warranty.
Understand support availability
Regular telephone availability is daily from 09:00 to 20:00. The 24/7 technical emergency service is exclusively for existing customers and systems maintained by Kondul, without a general guaranteed arrival time. In immediate danger, contact the appropriate public emergency service.